Shipping policy

Thank you for shopping with Own This Moment (OTM). We are committed to processing and delivering your order as quickly as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • During new product launches, sales, holidays, or pre-order events, processing times may be longer.

Pre-Orders

Some products may be offered as pre-orders before they are available for immediate shipment.

  • The estimated shipping date for pre-order items will be displayed on the product page.
  • Payment is collected at the time the pre-order is placed.
  • If your order contains both pre-order and in-stock items, your order may be held and shipped together once the pre-order item becomes available, unless otherwise stated.
  • Estimated shipping dates are subject to change due to manufacturing or supply chain delays. If there is a significant delay, we will notify you using the contact information provided with your order.

Shipping Times

Estimated delivery times after your order has been processed:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (if available): 1–3 business days

Delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, shipping method, and order size.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need additional assistance, our support team will do our best to help.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with clear photos of the damaged item and packaging.

Contact Us

If you have any questions about shipping, pre-orders, or your order, please contact us using the information provided on our Contact Us page.

Thank you for choosing Own This Moment (OTM). We appreciate your support and look forward to getting your order to you.